The Tell Dunkin Guest Satisfaction Survey is designed to provide customers an opportunity to post their views and opinions on Dunkin Donuts products and services.
Tell Dunkin Donuts what you think
The online survey is located at www.TellDunkin.com, and it is currently available in both an English and Spanish speaking format. In order to fully access the site, it requires selecting a language option and also using a six digit store number. The store number can be found on the upper portion of a customer check out receipt. Once the number has been entered and processed, users will be taken to the actual survey application. Some of the topics featured on the survey include, the cleanliness of the Dunkin Donut store, the knowledge level of Dunkin Donut employees, the customer's satisfaction level of Dunkin Donut products, and also the customers overall Dunkin Donut purchasing experience. In addition, customers are also encouraged to provide comments and feedback regarding specific Dunkin Donut store employees and locations. The survey only takes a few minutes to complete, and it can all be done safely and securely over the internet.
The information generated from these surveys are often used by the company to make appropriate personnel changes, develop customer loyalty and incentive programs, and also as data in their marketing research projects. To learn more details about how this information is used, click on the “Privacy Policy” tab located at the bottom section of the homepage.
Dunkin Donuts Offerings
After the survey has been completed, customers are also invited to visit the official Dunkin Donut website at www.dunkindonuts.com. The homepage features a wide variety of information which includes details about Dunkin Donut coffee products, a menu section about price and nutrition, the Dunkin Donuts Perks Reward Program, instructions about how to find a specific Dunkin Donuts location, and also a menu featuring the full line of donut related products. Over the years, some of the chain's best selling donut flavors have included chocolate coconut cake, cocoa kreme puff, maple frosted cocoa, strawberry shortcake, vanilla kreme, glazed cocoa jelly, lemon meringue pie, and the old fashioned cake donut. In addition, the chain also recently launched a new line of breakfast items that include hash browns and muffins, and also a wide variety of egg muffin and bagel breakfast sandwiches.
COMPANY BACKGROUND
The Dunkin Donuts company was originally founded in 1950 and is currently headquartered in Canton, Massachusetts. At the current time, the company operates over ten thousand stores in thirty regions and countries. Some of these locations include Egypt, Germany, Republic of China, United Arab Emirates, Mexico, New Zealand, Malaysia, Peru, Japan, Philippines, Russia, Saudi Arabia, Cayman Islands, Thailand, Singapore, and the United States. Future plans for the company includes increasing store locations in Brazil, Costa Rica and the Ukraine.
The company's original product line initially consisted of only donuts, today however the product line has expanded to include danishes, biscuits, muffins, bagels, coffee, lattes, brownies, cookies and fritters.
In 2011, Dunkin Donuts was ranked number one in customer loyalty, and it also reported worldwide sales of six billion dollars.
Related Links:
Tell Dunkin Survey: www.telldunkin.com
